Daniel Green, L.B.Evans, Woolrich Slippers and Footwear - Shipping & Return Policy - Daniel Green Company

Return Instructions

Step 1: Visit www.danielgreen.com and login to your account under ‘My Account’ at the top right of the page.

Step 2: Click on the link for ‘View Previous Orders’ in the Account Menu.

Step 3: Click on the corresponding ‘Order Number’ for the return.

Step 4: Scroll to the bottom of the page to the ‘Returns’ section and click on ‘request a Return Authorization (RA) number’.

Step 5: Fill out the requested information and click continue. A Return Authorization (RA) number will be automatically provided to you. You must obtain a Return Authorization (RA) number to complete your return.

Exchange Instructions

Follow steps 1 through 5 of the Return Instructions above.

Payment by credit card

• If you exchange for a higher priced item, your credit card will be charged the difference.

• If you exchange for a lower priced item, you will receive a credit on your credit card for the difference.

Payment by check

• If you exchange for a higher priced item, please mail a check for the difference to:

Daniel Green Company

Attn: Customer Service

2005 Walton Road

St. Louis, MO 63114

• If you exchange for a lower priced item, an electronic Gift Certificate will be issued for the difference.

How to Prepare the Return Package

• Pack merchandise in the original shipping box.

• Affix the pre-paid FedEx return label over the original shipping label on the box.

• Retain the top portion of the return label for your tracking number reference.

• Important: Write the Return Authorization (RA) number on the box below the shipping label (Example: RA#9000054). This will ensure prompt credit to your account.

Shipping your Return Package

• For FedEx drop off locations, please call 1-800-Go-FedEx (1-800-463-3339) or visit their website at www.fedex.com/Dropoff/start?locale=en_US.

• For FedEx courier pickup, visit their website at www.fedex.com/grd/rpp/ShowRPP.do or call
1-800-Go-FedEx (1-800-463-3339). By phone when prompted, please say “Return a package”. Then tell the representative that you have a pre-paid FedEx shipping label. Please have the tracking number available.

Gift Return/Exchange

If you received merchandise as a gift and would like to return or exchange the product, please follow the instructions below.

Gift Return

• Contact customer service toll-free at 1-866-743-2319 Monday-Thursday 8am-5pm & Friday 8am-3pm (CST).

• A customer service representative will provide a Return Authorization (RA) number to be written on the shipping box of the return merchandise below the pre-paid FedEx shipping label.

• You will receive an electronic Gift Certificate for the amount of purchase.

Gift Exchange

• Contact customer service toll-free at 1-866-743-2319 Monday-Thursday 8am-5pm & Friday 8am-3pm (CST).

• A customer service representative will provide a Return Authorization (RA) number to be written on the shipping box of the return merchandise below the pre-paid FedEx shipping label.

• If you make an EVEN exchange (same product, but different size and/or color), simply return the original pair and the new pair will be sent to you promptly.

• If you exchange for a higher priced item, we will need a credit card to charge the difference.

• If you exchange for a lower priced item, you will receive an electronic Gift Certificate for the difference once the original merchandise is returned.

IMPORTANT POLICIES

Questions? Please contact a customer service representative:

• Email: dg@daniel-green.com

• Toll-free: 1-866-743-2319 Monday-Thursday 8am-5pm & Friday 8am-3pm (CST).