Yes. The Daniel Green Company uses industry standard Secure Sockets Layer (SSL) software to secure e-commerce transactions. This software encrypts your credit card number and other personal information so that it cannot be read as the information travels over the internet.
In addition, we also take steps to protect your personal information in our facilities. Access to your personal information is restricted to those employees who need it to process an order or carry out a requested task. Finally, we rely on third-party service providers for the physical security of some of our computer hardware for added security.
Please note that technical experts agree that online purchases are far safer than traditional credit card transactions (restaurants and stores) because the information is immediately encrypted.
2) Will my personal information remain private and confidential?
If you place an order online, we will notify you via e-mail when we have received the order. You will receive an e-mail once your product is processed and when it has shipped. The final e-mail will include a FedEx tracking number for your reference. You may contact Customer Service with any questions at 1-866-743-2319.
3) I have a particular product in mind and cannot find it, where should I look?
You can type the product name or style number in the search bar at the top of the website. If you are unable to find a product, we may no longer carry it as we sometimes discontinue styles. Should you have any questions regarding availability, please contact Customer Service at 1-866-743-2319, Monday-Friday 7am-7pm (CST).
5) My slippers are worn out or defective, who can I talk to?
If you have a problem with your purchase, please call our Customer Service line at 1-866-743-2319, Monday-Friday 7am-7pm (CST). A representative will be able to help resolve the issue. If your product is found to be defective, we will gladly exchange it or credit your account if the product is no longer available. Please note: If you purchased the product through another retailer, you must return it to the store from which it was purchased.
1) How can I return a previous Daniel Green Company purchase?
For directions on how to return an item, please review our Shipping & Return Policy or contact Customer Service. Please note: If you did not purchase your slippers directly from The Daniel Green Company, you must return them to the retailer from which they were purchased.
3) Why hasn't my exchange shown up on my credit card statement?
We will notify you via e-mail once we have credited your account. Please note: It may take 3-5 days for the credit to show up on your credit card account. If you do not receive a notification from The Daniel Green Company, please contact Customer Service.
You can reach our Customer Service department by calling 1-866-743-2319, Monday-Friday 7am-7pm (CST). You may also send an e-mail to email@example.com and a representative will respond as soon as possible.