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Purchasing & Shipping Information
1) How do I ship to an address other than my billing address?
2) Will my family and friends see the price of an item when I ship a gift directly to them?
3) What are the shipping rates?
4) How can I check the status of my order?
5) How long will it be before I receive my order?
6) How does Daniel Green charge for tax?
7) What forms of payment do you accept?
8) I would prefer to pay by check or money order; is there a way I can do so?
9) Do you ship to PO Boxes or Military APO/FPO addresses?
10) Do you ship outside the continental United States?
11) I live in Hawaii or Alaska – how can I receive your product?
12) Does Daniel Green offer gift boxing?
13) Does Daniel Green offer gift cards?
Product Information
1) How should I determine which size I should purchase?
2) Do you carry slim, narrow, wide or extra wide widths?
3) I have a particular product in mind and cannot find it, where should I look?
4) How can I care for my slippers? Are they washable?
5) My slippers are worn out or defective, who can I talk to?
Returns and Exchanges
1) How can I return a previous Daniel Green purchase?
2) I bought my product at another retailer; can I return it direct?
3) Why hasn’t my exchange shown up on my credit card statement?
Company Information
1) How can I contact Daniel Green Enterprises?
2) How can I sign up for emails?
3) How can I receive a catalog from Daniel Green?
Frequently Asked Questions & Answers
Site Security
1. Is my ordering information secure?
a. Yes, Daniel Green Enterprises uses industry standard Secure Sockets Layer (SSL) software to secure e-commerce transactions. This software encrypts your credit card number and other personal information so that it cannot be read as the information travels over the internet.
In addition, we also take steps to protect your personal information in our facilities. Access to your personal information is restricted to those employees who need it to process an order or carry out a requested task. Finally, we rely on third-party service providers for the physical security of some of our computer hardware for added security.
Please note that technical experts agree that online purchases are far safer than traditional credit card transactions (restaurants and stores) because the information is immediately encrypted.
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2. Will my personal information remain private and confidential?
a. Yes. Daniel Green does not sell, share, or rent your personal information to anyone. We do everything possible to protect this data. Please see our Privacy Policy for additional information.
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3. Why does Daniel Green require a security code for credit card purchases?
a. The use of the security code helps Daniel Green Enterprises identify fraud transactions and helps protect from unauthorized use of credit cards.
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Purchasing & Shipping Information
1. How do I ship to any address other than my billing address?
a. When you place an order, you will be prompted to enter a bill-to address and a ship-to address. Simply enter the address to which the purchase should be sent at this time.
2. Will my family and friends see the price of an item when I ship a gift directly to them?
a. No, we do not enclose pricing information with any packages
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3. What are the shipping rates?
a. Daniel Green offers FREE SHIPPING on all standard shipments, which may take 5-7 business days. For expedited shipping rates, please see our Shipping/Return Policy.
4. How can I check the status of my order?
a. If you place an order online, we will notify you via e-mail when we have received the order. You will receive an e-mail once your product is processed and when it has shipped. The final e-mail will include a FedEx tracking number for your reference. You may contact Customer Service with any questions.
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5. How long will it be before I receive my order?
a. Orders placed before 10:45am CST (Monday-Friday) will be processed and shipped on the same day. Shipping may take 5-7 business days. For more shipping information, see our Shipping/Return Policy.
6. How does Daniel Green charge for tax?
a. Sales tax will be added to orders being SHIPPED TO Arkansas, California, Michigan, Missouri, Ohio, Tennessee or Texas. For all other states, no sales tax will be applied.
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7. What forms of payment do you accept?
a. We accept Visa, MasterCard, Discover and American Express. If you order via mail, you may also send us a check or money order in addition to a completed Order Form.
8. I would prefer to pay by check or money order; is there a way I can do so?
a. Yes. You can download ourOrder Form and mail it to our Customer Service department with your check or money order. Contact Customer Service with any questions.
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9. Do you ship to PO Boxes?
a. No, we do not ship to P.O. boxes.
10. Do you ship to Military APO/FPO addresses?
a. No, we cannot mail packages to APO/FPO addresses. We need a street address.
11. Do you ship outside the United States?
a. No. At this time, we do not ship to any addresses outside the United States.
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12. I live in Hawaii, Alaska or Puerto Rico- can I receive your products?
a. If you would like your order SHIPPED TO Hawaii, Alaska, or Puerto Rico you must place your order over the phone with our Customer Service to place your order. Please note that shipping costs will be added to these purchases. Our representatives are available to help you Monday-Friday 8am-5pm (CST).
13. Does Daniel Green offer gift boxing?
a. Yes, for our Daniel Green and L.B. Evans see Gift Packaging.
14. Does Daniel Green offer gift cards?
a. Yes, please visit our Gift Certificate page to order a gift card of $25, $50, or $100.
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Product Information
1. How should I determine which size I should purchase?
a. Click here for our Sizing Chart.
2. Do you carry slim, narrow, wide or extra wide widths?
a. Yes, we carry a variety of widths in many of our products. To find out which products are available in your width, simply search “slim,” “narrow,” “medium,” or “wide” and those styles will appear.
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3. I have a particular product in mind and cannot find it, where should I look?
a. You can type the product name or style number in the search bar on the left hand menu. If you are unable to find a product, we may no longer carry it as we sometimes discontinue styles. Should you have any questions regarding availability, please contact Customer Service at 1-866-743-2319, Monday-Friday 8am-5pm (CST) a week.
4. How can I care for my slippers? Are they washable?
a. Click here for our Care Instructions
5. My slippers are worn out or defective, who can I talk to?
a. If you have a problem with your purchase, please call our Customer Service line at 1-866-743-2319, Monday-Friday 8am-5pm (CST). A representative will be able to help resolve the issue. If your product is found to be defective, we will gladly exchange it or credit your account if the product is no longer available. Please note: If you purchased the product through another retailer, you must return it to the store from which it was purchased.
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Returns & Exchanges
1. How can I return a previous Daniel Green purchase?
a. For directions on how to return an item, please see our Shipping/Return Policy or contact Customer Service. Please note: If you did not purchase the product directly from Daniel Green, you must return it to the store from which it was purchased.
2. I bought my product at another retailer, can I return it to Daniel Green Enterprises?
a. No. All returns must be made to the retail store from which the slippers were originally purchased.
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3. Why hasn’t my exchange shown up on my credit card statement?
a. We will notify you via e-mail once we have credited your account. Please note: It may take 3-5 days for the credit to show up on your credit card statement. If you do not receive a notification from Daniel Green, please contact Customer Service.
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Company Information
1. How can I contact Daniel Green Enterprises?
a. You can reach our Customer Service department by calling 1.866.743.2319, Monday-Friday 8am-5pm (CST). You may also send an e-mail to dg@daniel-green.com and a representative will respond promptly.
2. How can I sign up to receive emails from Daniel Green?
a. Enter your e-mail information here and you will be included on all upcoming notifications and promotions.
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3. How can I receive a catalog from Daniel Green?
a. Enter your information here and our Customer Service representative will send you a catalog. Please allow 7-10 days for receipt. You will also be added to our mailing list for future updates and catalogs.
4. Where do I find stores in my area?
a. Many retailers carry limited styles of Daniel Green products throughout the United States. To view our complete line and ensure in-stock availability, however, we suggest you shop online at www.danielgreen.com.
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